Frequently Asked Questions (FAQ)
Shipment
How long does shipping take?
Processing time approx. 1-2 days, shipping approx. 3-5 working days.
How much are the shipping costs and to which countries does it ship?
We deliver nationwide. Our shipping is free.
How quickly will my order be processed?
All orders are typically processed within 24 hours. Shipping occurs within 48 hours at the latest. Shipping notification will be sent via email.
Which delivery service will ship my order?
Shipments will be sent by the shipping provider selected during checkout. You will receive details via email.
When purchasing
I have not received an order confirmation
Check your spam folder and email address. If you don't receive an email, contact info@getnumana.de .
Can I change my order afterwards?
Unfortunately, subsequent changes are not possible. Please contact our support if you have any questions.
Payment options
How can I pay?
With PayPal, credit card, instant bank transfer, or invoice. Details under payment options .
discount codes
How can I redeem discount codes?
Discount codes can be redeemed in the shopping cart.
Can discount codes be combined?
No, discount codes cannot be combined. Cash payments are not possible.
General questions
Where is my package?
You will receive a confirmation email after shipping. If your package doesn't arrive after 9 days, contact support: info@getnumana.de
What should I do if I receive an incorrect delivery or defective products?
Contact us immediately: info@getnumana.de
Revocation
How long can I cancel my order?
Cancellation period: 30 days from receipt. Please contact our support team in advance.
Returns
How long can I return my purchase?
Up to 30 days from receipt.
Who bears the costs for a return shipment?
You as the buyer are responsible for the return shipping costs.
Has my return been received?
We will inform you after successful completion.
When will I receive my payment back?
After receipt of the return, within a few working days.